Good to know
Questions, answered.
Do I need to provide cleaning supplies?
No. Your cleaner arrives with all supplies and equipment. You never need to provide anything.
How does payment work?
A deposit (35% of the job) holds your booking, paid by Zelle, Venmo or cash. The balance is paid in cash directly to your cleaner when the job is done. Zelle and Venmo have no buyer protection, so electronic payments are made at your own risk — cash is recommended.
How do I book?
Use our booking page to choose your clean, see your price and request a date and time window. We text you to confirm availability before anything is final.
What's the difference between a Standard and a Deep Clean?
A Standard Clean keeps a maintained home fresh. A Deep Clean adds detail work like baseboards, grout, inside the oven and fridge, and behind furniture. We recommend a Deep Clean for your first visit so every visit after stays quick and affordable. See the full checklist.
Do recurring clients get a discount?
Yes — 12% off weekly and 8% off every-2-weeks Standard visits after your first. Monthly visits are at the regular price.
What if my home needs extra work?
Homes that haven't had a professional clean in 3+ months, or have heavy grease, soap scum or grime, have a $50 heavy-buildup charge. Let us know when you book so there are no surprises.
Is parking required?
Please provide free on-site or guest parking. If your cleaner has to pay for parking or valet, that fee is added to your balance.
Will you clean my marble safely?
Yes. All Velox cleaners use stone-safe, pH-neutral products on marble and natural stone. For dull or etched marble, see marble polishing.
Where do you work?
Throughout Broward and Miami-Dade County and South Palm Beach County, including Tamarac, Fort Lauderdale, Coral Springs, Plantation, Sunrise, Davie, Weston, Miami, Boca Raton and Delray Beach.
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